Customer Service Representative (Collections Account) - Bali, Indonesia

Join E-Solutions Inc as a Customer Service Representative (Collections Account) in the vibrant heart of Bali! We are seeking a dynamic and empathetic professional to manage customer accounts, resolve inquiries, and ensure smooth collections processes while delivering exceptional customer service. Located in the beautiful island of Bali, you'll be part of a team that thrives in a fast-paced, customer-centric environment.

As a Customer Service Representative (Collections Account), you will be the face of our company, handling customer interactions with professionalism and care. You will be responsible for managing customer accounts, resolving inquiries, and ensuring that collections processes run smoothly. This role offers a unique opportunity to work in a dynamic, fast-paced environment while contributing to the success of a growing company.

E-Solutions Inc is a leading provider of innovative solutions in the technology industry. With a strong commitment to customer satisfaction, we strive to create a positive and engaging workplace. Join us in Bali and be part of our journey to excellence!

📋 Tanggung Jawab Pekerjaan

• Manage customer accounts and ensure timely and accurate collections processes.
• Handle customer inquiries and complaints with professionalism and empathy.
• Provide excellent customer service through phone, email, and in-person interactions.
• Assist in resolving customer issues and escalate complex cases to the appropriate departments.
• Maintain accurate and up-to-date customer records using our in-house CRM system.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and report on collections performance metrics to identify areas for improvement.
• Stay updated on industry trends and best practices in customer service and collections.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or collections account roles.
• Proven track record of excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Fluency in English and Bahasa Indonesia.
• Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Certification in customer service or collections is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

🛠️ Keahlian

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